Our product is bought by brands or franchise owners but used by 100s of deskless workers in every account. Driving product adoption and delight in this user base is not only challenging but opens up infinite growth opportunities
As customer success manager, your job will be -
- Drive adoption, retention, and expansion for executives, managers and most importantly, the deskless workforce.
- Help build the foundations of Customer Success at Delightree.
- Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with product to inform what we do next.
- Build customer success playbook and own metrics such as user churn, logo churn, account expansion and product usage metrics.
This might be right for you if....
- You have 4+ years of experience in customer success related roles for US at a SaaS company.
- You have a demonstrable record of managing key accounts with proven metrics around adoption, churn and expansion.
- You have high empathy and your customers vouch for you.
Fill the form here to apply, ping [email protected] if you don't hear back in a week.